Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, 或者在可持续性方面失败. Competition is no longer just down the street. 客户要求更高的价值，并希望从被动报告转向实时服务. 在未来, the customer experience will be measured by value, 贡献, 影响和可持续性.

学习目标:

· Differentiate between customer service and customer experience

· Recall the three levels of customer relationships

·识别核心组织和文化决策，建立可持续的良好客户体验文化

· Recall key points of the Herzberg’s Motivational Theory

· List techniques for delivering great customer experiences

谁将受益:

· Professionals in a leadership, supervisory or managerial position

这是美国注册会计师协会主办的网络直播. YOU WILL 发射 THE COURSE FROM YOUR OS注册会计师 LEARNING PORTAL. 美国注册会计师协会将发放并维护你的信用. 请务必在网络直播结束时从aicpa网站下载您的cpe证书.

你害怕那个烦人的错误吗! 信息弹出在你的电子表格上? 厌倦了用同样的长, elaborate formulas when you could be using the ones that are already built into Excel? 那么这门课就是为你准备的! In this webinar, we will focus on Debugging and Troubleshooting complex formulas. 您将学习各种技术，这些技术将帮助您创建复杂的复合公式. You will also learn techniques to resolve issues when you receive errors. 本节还将讨论9个内置错误检查选项，并演示解决技术. We will also review techniques to resolve rounding errors. This session is presented using Excel 2013. 无论您使用的是哪个版本, ALL concepts covered in this course apply to ALL versions of Excel. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

The major topics that will be covered in this class include:

• 学习嵌套公式的艺术
• Techniques to troubleshoot complex formulas
• Review of the 9 built-in error checking options
• 解决舍入错误的技术

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.

“人工智能”(AI)一词已经成为主流，尽管大多数人对AI的理解都很外行, few know the depth and breadth of this technology's capability. AI is affecting just about everything in business and in people's personal lives. 由于这种令人难以置信的进步，内部控制系统的运作也在发生变化. 这节课解释了什么是人工智能以及它是如何工作的，然后详细介绍了如何将人工智能应用于内部控制系统. 这些材料讲述了当今世界发生的变化，以及不久的将来会发生什么. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

The major topics covered in this class include:

• An explanation of Artificial Intelligence (AI).
• Specific ways AI is replacing human cognition.
• What is on the internal control horizon related to AI and other technologies.

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.

Reading the AI注册会计师 Code of Professional Conduct can be a daunting experience. 本课程通过探索会计专业人员的实际考虑因素来揭示AI注册会计师职业行为准则. 我们将研究与公共会计和行业的注册会计师相关的精选条款. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

The major topics covered in this class include:

• Evolution of relevant professional guidance
• 独立的规定
• Vernacular used in the AI注册会计师 Code of Professional Conduct
• 利益冲突
• 提供/接受礼物或款待的
• 有损职业名誉的行为

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.

随着ChatGPT等功能强大的应用程序的发布，人工智能(AI)在会计行业的实际应用如野火般蔓延. 这种演变的一个副产品是，注册会计师在如何解决在提供服务时使用这种技术的问题上，产生了新的道德困境. 这门课, 由约翰·希金斯主持, 注册会计师, a nationally recognized technology advisor to the profession, 会否为注册会计师提供一个实用的架构，以处理在工作中应用人工智能时可能出现的各种道德问题. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

The major subjects that will be covered in this course include:

• A primer on AI technology applications in the accounting profession
• Ethical dilemmas that originate from the use of AI by 注册会计师s
• Practical guidelines for using AI technology ethically
• Step by step guide for creating an AI usage policy for your organization
• Review of a variety of reference materials to assist you in using AI ethically

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.

在这门前沿课程中, participants will gain a deep understanding of how to leverage ChatGPT, OpenAI强大的语言模型, to innovate and enhance business advisory services in the accounting sector. 本课程理论与实践相结合, 演示如何将各种企业评估方法与ChatGPT结合使用，以提高业务分析效率, 盈利能力, 和经济增长. 它还提供了在实际场景中实现这些技术的实践培训. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

• Introduction to ChatGPT and its applications in the business advisory context
• In-depth exploration of enterprise evaluation methodologies like SWOT, 杵, BCG矩阵, 麦肯锡7S模型, 安索夫矩阵, 等.
• Practical case studies demonstrating application of ChatGPT in accounting business analysis
• Key challenges faced by accounting firms and how ChatGPT can help overcome these
• Best practices for implementing AI tools in the accounting sector
• Future opportunities and trends in AI-enhanced business advisory services

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.

专业怀疑——培养发现欺诈和错误的心态是审计和其他证明服务的关键技能. 公众高度重视外部公共会计师提供的保证服务, 因为注册会计师的参与直接提高了预期使用者对财务报表作出经济决策的信心程度. 正确的心态, 包括职业怀疑, is a critical feature of a high-quality audit or other attest service. 职业怀疑是一种重要的态度，它可以提高识别和应对可能表明可能存在的重大错误陈述的情况的能力, 无论是由于欺诈还是错误. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

The major topics covered in this course include:

• 专业怀疑的重要性，特别是在执行审计或其他证明服务时
• Specific fraud responsibilities in a financial statement audit
• 支持保证结论或意见的证据的不同程度的说服力

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.

拥有足够的资产以过上舒适而安全的退休生活是许多人面临的问题之一. This concern cannot be resolved without having a solid retirement plan. 在本课程中, 我们将讨论ira的基本原理, 说明与供款和分配有关的规则，并强调最近税法变化对规划过程的影响. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

The major topics covered in this class include:

• 爱尔兰共和军类型 & 基本要求
• 传统MAGI阈值 & 罗斯IRA的
• 爱尔兰共和军分布
• 处理冠状病毒的传播
• 处理罗斯个人退休账户分配
• 最低分配要求
• Qualified Charitable Distributions (QCD's)

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.

要么创新，要么死亡

You may have been told this, or something along those lines. So, 你挑灯夜战，想出好主意，想办法让你的公司在竞争中脱颖而出. 你向你的老板展示你的创新想法和项目，他的回答令人恐惧:“不.”

You know your organization’s future depends on its ability to do things differently, but how do you innovate when leadership blocks your path?

学习目标:

· Recognize major disruptions that are affecting the accounting and finance world

·确定追求创新项目的步骤，尽管经理和高管持怀疑态度

· Identify ways to convince skeptical managers that innovative projects are worth pursuing

· Identify a three-step plan for becoming future-ready

谁将受益:

具有前瞻性思维的会计师和金融专业人士，他们希望帮助自己的组织在不断变化和复杂的世界中保持相关性

这是美国注册会计师协会主办的网络直播. YOU WILL 发射 THE COURSE FROM YOUR OS注册会计师 LEARNING PORTAL. 美国注册会计师协会将发放并维护你的信用. 请务必在网络直播结束时从aicpa网站下载您的cpe证书.

请参加我们关于准备和提交个人联邦所得税申报表的基本原理的入门课程. We will cover topics such as what the federal income tax is and how it is computed. 该活动可能是现场活动的重播，讲师将在活动期间回答您的问题.

The major topics covered in this class include:

• 界定联邦所得税
• 计算联邦所得税义务
• 计算调整后总收入
• 定义合格儿童
• 确定归档状态
• 计算儿童税
• 标准扣除
• 税 Rates for ordinary income, capital gains, and qualified dividend income
• 现金v. 权责发生制
• 提交截止日期并获得延期

This webcast is hosted on 注册会计师 Crossing platform. Attendees will receive instructions on how to attend the webcast via e-mail.